Support

Bluenova Labs SARL is a technology company based in Rabat, Morocco. We design, build, and operate software products and platforms — including WasitPay, an escrow-based payments platform for Moroccan e-commerce — and provide technology services such as product engineering, cloud infrastructure, and software consulting.

WasitPay maintains its own support channels for account holders and merchants, available on the WasitPay website and app. For general questions about WasitPay as a product, you can also contact us and we will route your request to the right team.

We aim to respond to all support emails within one business day. Complex technical requests may take longer to resolve fully; you will receive an initial acknowledgment and updates until your issue is closed.

No. Bluenova Labs is a technology company only. We do not run advertising campaigns, sell advertising services, or use website visitor data for ad targeting. We use social media platforms solely to publish company updates and communicate with our audience.

Email us with "Security" in the subject line. Include a description of the issue and steps to reproduce it. We investigate every report and appreciate responsible disclosure — please give us a reasonable opportunity to remediate before any public disclosure.

Email us with your request. We respond within 30 days as described in our privacy policy. We may ask you to verify your identity before acting on a request.

Yes. Send a short summary of your idea, market, and what you are looking for. We review every serious proposal, though we can only take on a small number of collaborations each year.

Our registered office is in Rabat, Morocco. Meetings are by appointment — email us to schedule.